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Reviews

Star Rating:

***** Rooter Help & Plumbing is rated 5.0 out of 5 stars, based on 21 reviews!

  • *****

    The day before Labor Day I started hearing what sounded like running water. The sound was barely noticeable, but it wouldn't stop so I decided to look for a technician to check it. I was a bit worried that it would be difficult and expensive as it was a holiday weekend.

    I found Chris and Nikki's information through the Walnut Buzz FB group. They had been recommended by so many people, and I could see why. Nikki responded very promptly and was able to schedule a visit asap. Chris came to check out the damage and gave me my options. The best part was that the decision was entirely up to me, he wasn't pushing me into doing anything.

    After determining what was wrong, Chris was able to fix everything in a day!

    Great work, prompt responses, and friendly people. Would recommend!

  • *****

    Chris did a great job fixing my plumbing problem in a few hours. He arrived on time and did not waste any time assessing the problem. He will quote you and explain the reason why. I will definitely hire him again. Very reliable person.

  • *****

    I had a main line back up on Sunday eve. My regular plumber could not come out. I read the reviews and decided to go with Rooter Help. They came out Sunday night, at the time they stated. Their quote was very reasonable. It ended up being a more then quoted, because we ran into issues, but Chris kept me upto date, and gave me options. All in all, he was there about 3 hours. My place is in Covina CA.

  • *****

    We needed to install a water heater and fast! Called Christopher Bonilla. Small family business and reasonable prices. Friendly and helpful service. He was referred by a neighbor. Really happy we found him. He's now our go to plumber!!

  • *****

    Once again, Chris has been nothing short of helpful, kind, and informative. I scheduled an appointment with Nikki last week and Chris was able to come out today and solve our problem. A quick fix to our issue. Nikki also was very kind and generous to give me update calls when Chris was running a little late due to an emergency call earlier in the day. I 100% recommend Rooter Help and Plumbing to everyone!!

  • *****

    Chris came when it was discovered that our original connection to our water main was incorrect. It seemed like a simple issue at first but when he reconnected the main, another section of our pipe burst, likely because it was so old/done from pvc instead of real piping. This caused a huge headache and a quick job ended up taking two days. Chris was amazing and really did everything he could to help us.

    Chris was also incredibly patient with us. My uncle, the owner of the house, is a notoriously difficult man to work with and freaked out when the other part of the pipe burst. My uncle was pretty unreasonable, but Chris followed through and still helped us out. My sisters and I were really appreciative of his willingness to finish the job even after my uncle's explosion.

    We received notice that the water district wanted one more thing adjusted at the main's connection and Chris agreed to come back and fix the issue free of charge since it was a simple fix.

    Overall, I would highly recommend Chris's services!

  • *****

    Just want to start by saying this company is top notch. I called 2-2-18 around 2:45pm and asked what they charge to clean out a stoppage. The lady told me $40. I asked if they could do it today between 5 and 5:30pm. She asked if she could call me back so she could talk to the tech. She called me back within 5min and said yes they could do it TODAY at 5:15. I told her that would be fine. So right at 5:15 Chris the tech showed up. He asked me what drain it was. I had tried to unclog it myself but had no luck. Chris had it unclogged in 15min. Then gave me some advice on getting a new toilet. He was here about 20min. I will be recommending Chris and his company to all my friends and family.

  • *****

    Rooter Help & Plumbing is by far the best plumbers I've ever used. Chris is knowledgeable, on time, and we able to explain the cause of our drainage issues in layman's terms. We've used this business twice in our Diamond Bar home and will continue to use this company if we have any plumbing problems in the future.

  • *****

    Excellent service with a great warranty on their work! Will be using them again in the future.

  • *****

    Rooter help came out today to fixed my sink. Price was reasonable and the plumber was helpful when it came to answering my questions about the job and how to fix it. I differently will call them again!

  • *****

    Rooter help is my new plumber. I had my kitchen sink backed up called rooter help spoke to Nicole very helpful and pleasant. She had Chris out to my place in no time at all. Chris fixed the problem quick and working. Also went out of his way to look at a leak in my master bathroom which he fixed. Very nice people to deal with. I will be definitely be calling Chris at Rooter Help with any plumbing problems I have. I wouldn't hesitate to refer him to any family or friends of mine. A great big thank you for solving our plumbing problems.

  • *****

    I have been very pleased with Chris's work on our plumbing. He is professional, knowledgeable, friendly and prompt. Definitely recommend this company for all your plumbing issues. Nikki is fabulous too. Thanks for all your work. God. Bless you.

  • *****

    I offer Plumbing Services myself. However, there have been several times my equipment cannot handle the magnitude of certain drain clearing jobs. For those times, Chris is my go to guy. He understands the importance and urgency of getting the waste flowing again and his response time has always demonstrated that. Furthermore, his experience in the field translates to clear explanations of the problems and options for solutions. He exhibits professionalism and patience with a relaxed disposition. Which I've noticed first hand to have a calming effect on the home owner. Lastly, he's not trying to get rich quick on your unfortunate plumbing problems. I've price compared his services and he is by far the most reasonable.

  • *****

    The receptionist lady respond my phone and text promptly. Thank you Chris for solving me kitchen skin problem today. Reasonable price and professional. Thank you for the honest and professional advice. Five star service. Defiantly do business again.

  • *****

    I have to say I was extremely happy w/ the experience I had with this plumber. I had some other quotes before and after I chose him to come back out to complete the job and the prices were incomparable. Chris is very honest, affordable & gets the job done. He even came same day as an emergency and I was expecting to pay the price for same day work and that was NOT the case. And once the job was done and fixed it stayed fixed. Chris has never had to come back out to fix the same thing twice. He's come out to my house 3 different times & I was extremely happy with each experience. Will most definitely call him again as needed. And will recommend him to anybody that is in need.

  • *****

    Chris and Nikki are amazing. They have been helping me for about 4 years now since my last home and have been so loyal to come out to my new home even when I was out of their city networking. They have come when I needed them the most and have done my small clog clean outs to my whole pipe replacement for my entire house (even when I haven't been the closest customer to them). I almost don't want to review them because I don't want anything to change where I can have Chris as my plumber forever. But I know his business is growing and hopefully it remains as successful and loyal and honest as both of them are since they started. Chris will tell you what's best for your home and won't try to do the most expensive thing first. Let's just say he came so far out to do clean outs and section replacements to the point where he said, "it's time" (for my whole house to be repiped). I trust his advice completely. And that's saying a lot for an industry full of not so honest people.

  • *****

    Great Service! Chris is knowledgeable, friendly, and dependable. We've had multiple issues with our "new" home due to roots and aging pipes. He was able to give us various options and suggestions on solutions (even calling our insurance). His team also followed up with us later to make sure the problem was completely resolved and we were happy with the service. We will definitely keep his number handy if we ever need another service call.

  • *****

    I've been using this company since last yr. Chris is very professional, fast and fair price. Every urgent call he came out on the same day and fixed within an hr or so. He would recommend what's cost-effective way to fix my house plumbing issues. Definitely would recommend him to anyone.

  • *****

    Would highly recommend! Chris is awesome and gives great service. In the 2 plumbing situations we had with Chris, it took a day or 2 to have him come out. He gives you a good time frame as far as how long the job will take. He really takes care of his customers. Reputable and honest!

  • *****

    I had a leak in the ceiling and was not able to get anyone else to come as quickly as Chris did. He is professional and let us know what the problem was without trying to suggest things that were not needed. I will recommend his services to anyone who needs someone who is honest and quick. Thank you!!

  • *****

    Chris was very helpful with fixing some clogged drains in our home. He was knowledgeable and gave my roommates and I advice on how to avoid problems again. I would recommend Rooter Help and Plumbing to friends. I appreciated the service.